Be the first to ask a question about Interviewing Users. 2 min read. Interviewing Users ‹#› Portigal Click to edit Master title styleThe interview guide (or field guide) A detailed plan of what will happen in the interview • Questions, timing, activities, tasks, logistics, etc. Learn how to translate those insights to remote interviews. Really awesome book with fantastic pointers on how to conduct user interviews and how to act when performing the tasks. Steve Portigal is an experienced user researcher who helps companies to think and act strategically when innovating with user insights. Interviewing Users: How to Uncover Compelling Insights | Steve Portigal | ISBN: 9781933820118 | Kostenloser Versand für alle Bücher mit Versand und Verkauf duch Amazon. This is one of those books you’ll go back to, again and again.”, Jared Spool, Principal at User Interface Engineering, “Steve Portigal’s fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that’s as inspiring as it is instructive.”. Portigal lays out a general framework for interviewing, and discusses planning, conducting, documenting, evaluating, and reporting the interview. Super quick read about practical tips for conducting product user interviews. Steve and I talked about why it is so hard for people to do user research and how startups should approach it. rosenfeldmedia.com/books/interviewing-users/ Steve Portigal's fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that's as inspiring as it is instructive. Of course, you cannot leave your research … This is for the serious user researchers that want to define their craft. Unfortunately, that's not the case. There are no discussion topics on this book yet. --Allan Chochinov, Editor in Chief, Core77 Steve's book is based on his extensive expertise with qualitative ethnography, and is … Wonderful book chock full of practical strategies and helpful tips that only can come from someone with a ton of experience during this type of research. Download (mp3: 9.9MB, 43:01) Steve Portigal talks to Gerry Gaffney about conducting interviews for user research. Fundamental principles and techniques in qualitative research interviewing, interwoven with anecdotes from the author and other established researchers. This is my Foreword for a new book on ethnographic method from Steve Portigal, Interviewing Users. July 9, 2018. Actions. So, when I heard Steve was writing a book on the art and craft of design research, I immediately ordered a copy. Steve is the Principal at Portigal Consulting LLC – a consultancy that helps companies discover and act on new insights about their customers and themselves. Interviewing is a foundational user research tool that people assume they already possess. They’re a type of interview where you prepare a set of topics you want to cover (recorded in your discussion guide), but where you can change the order of questions depending on how the … If you're looking to take the next step from UI designer to UX researcher, then definitely invest in this book. Let us know what’s wrong with this preview of, Published There is only a short chapter on the data analysis and how to make sure your organisation appreciates this type of work. – Steve Portigal, “Interviewing Users: How to Uncover Compelling Insights” Interviews are an essential part of UX research, aimed at learning and deeply understanding others. Good introduction for people learning design thinking and ethnography, something I would consider for students. I found it tedious to read, not only because of the small font size and obviously poor choice of the red background and white text which caused even my eyes (and I have perfect vision) to burn. --Allan Chochinov, Editor in Chief, Core77 Steve's book is based on his extensive expertise with qualitative ethnography, and is … I read Steve's book several years ago and it changed how my Product Mgt group conducted contextual interviews. If you're entering the world of user testing, I suggest first reading Rocket Surgery Made Easy by Steve Krug. Editor’s Note: This post for May’s Special Edition on ‘Talking to Companies about ethnography’ comes from Steve Portigal who has a new book out this month titled Interviewing Users.As someone who’s been in the trenches for decades now running his own successful consultancy, Steve has done a great deal of both ‘interviewing users’ and ‘talking to companies about ethnography.’ Recommended to me by Brendan! Leans very heavily on the practical side of conducting ethnographic interviews rather than the academic side of things, and does so extremely well! Download it once and read it on your Kindle device, PC, phones or tablets. It's a concise, foundational tool for anyone interested in conducting user research for an organization. Interviewing Users: An Interview with Steve Portigal. magnetise.pl: user experience, usability, information architecture, interaction design Based outside of San Francisco, he is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. I've interviewed real-life rock stars on this site and probably 100 people for my books. Interviewing Users Steve Portigal Interviewing is a foundational user research tool that people assume they already possess. Steve Portigal is an informative and fun teacher. … Use features like bookmarks, note taking and highlighting while reading Interviewing Users: How to Steve Portigal is an experienced user researcher who helps companies to think and act strategically when innovating with user insights. This site features a massive library hosting over 50,000 free eBooks in Share; Say you’ve narrowed your search down to the top two candidates for a role. Yet sometimes we forget that it's a skill we need to learn, because: It's based on skills we think we have (talking or even listening) It's not taught or reflected on. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. Posted on November 24, 2014 by Steve Portigal . Yet sometimes we forget that in order to gain … The images are hilarious. You can find some useful and practical tips around the whole interviewing process. So if you were looking for more details on analyzing interview data. Get Free Interviewing Users How To Uncover Compelling Insights Kindle Edition Steve Portigal 5 Clever Interview Questions to Uncover Candidates' Hidden Strengths. Elizabeth F. Churchill, Director of Human Computer Interaction, eBay Research Labs. Steve Portigal helps companies think and act strategically when innovating with user insights. I chose this book having met Steve Portigal at UX Hong Kong a few years back. ". Interviewing users is undeniably one of the most valuable and commonly used user research tools. Why should business people be interviewing their users? Editor’s Note: This post for May’s Special Edition on ‘Talking to Companies about ethnography’ comes from Steve Portigal who has a new book out this month titled Interviewing Users. How going out to visit users, rather than just interviewing them on your premises, symbolises to them “your deliberate and passionate interest.” Steve Portigal is a true user research pioneer. Interviewing Users by Steve Portigal. Interviewing is a foundational user research tool that people assume they already possess. So when researchers Maish Nichani and Steve Portigal got together to talk, we were delighted to listen in. There are lots of practical examples of why this method works and how to make it work for you. If you are experienced in conducting interviews, you can use this book as a quick knowledge refresher. There are lots of practical examples of why this method works and how to make it work for you. Steve’s book is based on his extensive expertise with qualitative ethnography, and is a must-read for students of design research. We’d love your help. Would HIGHLY recommend. Just a moment while we sign you in to your Goodreads account. Portigal, Steve. You'll move from simply gathering data to uncovering powerful insights about people. Despite the title this book cover much more than just interviewing users, I could say it's a perfect primer on user research as a whole because it does cover the fundamentals, the why's, the contexts and the afters (the final chapter on instilling research culture in companies was a great surprise of a book that did so well on everything else also covering the mote corporative and political side of Design). If the participant isn't the right user, still complete the interview if you're at their place. SOLUTIONS. Unfortunately, that's not the case. Steve Portigal What common mistakes do people make when interviewing users, and how can you avoid them? You eventually pick the one with Interviewing Users Portigal Click to edit Master title style Portigal Consulting www.portigal.com @steveportigal steve@portigal.com +1-415-894-2001 Thank you! Interviewing is a foundational user research tool that people assume they already possess. Spend a day observing the actions of an admired leader and you're likely to see an immensely curious individual engaged much more with people than she is with tasks, and undoubtedly one who's listening a lot more than she is talking. Interviewing is a foundational user research tool that people assume they already possess. Recruit Research Hub Pricing Partners (UXR Flex Stack) Roadmap GDPR. With this book, Steve Portigal uses stories and examples from his 15 years of experience to show how interviewing can be incorporated into the design process, helping you learn the best and right information to inform and inspire your design. They may seem straightforward, but skillfully talking to people requires deliberate practice and fine-tuning over time. Transforms questions-we-want-answers-to into questions-we-will-ask Doorbells, Danger, and Dead Batteries: User Research War Stories Doorbells, Danger, and Dead Batteries examines the bizarre, comic, tragic, and generally astonishing experiences that … Book by Steve Portigal. He blogs at www.portigal You’ll move from simply gathering data to uncovering powerful insights about people. Steve Portigal’s Interviewing Users. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. Steve Portigal Author of Interviewing Users, Founder of Portigal Consulting View Full Profile. Steve Portigal's fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that's as inspiring as it is instructive. May 2nd 2013 I enjoyed the book. --Allan Chochinov, Editor in Chief, Core77 Steve's book is based on his extensive expertise with qualitative ethnography, and is a must-read for students of design research. This was jam packed with fantastic learnings and advice that I'm thrilled to take with me in the field! Steve Portigal on Interviewing Users: Uncovering Compelling … A: There are a few reasons. He’s the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories, a delightful collection of strange tales from more than sixty researchers that describes what it’s like to go out into the world to study real people. You'll move from simply gathering data to uncovering powerful insights about people. Designing the Problem, my keynote from ISA14. Steve Portigal is an experienced user researcher who helps companies to think and act strategically when innovating with user insights. Interviewing Users ‹#› Portigal Click to edit Master title style Problem Framing/Research Practices 5. Very digestible and surprisingly short(er) than what I was expecting, but length in no way is a similar reflection of the content. Interviewing Users: Uncovering Compelling Insights by Steve … “Stories are where the richest insights lie, and your objective is to get to this point in every interview.”, “Nip Distractions in the Bud Tactically, make sure that you are not distracted when you arrive. Unfortunately, that's not the case. Everyone can ask questions, right? Probably good for beginners. I have followed Steve Portigal through his articles … Josh moved Interviewing Users lower Josh moved Interviewing Users from Currently Reading to Finished Reads Josh on Interviewing Users. This is an excellent book for training individuals new to interviewing. Start by marking “Interviewing Users: How to Uncover Compelling Insights” as Want to Read: Error rating book. Interviewing Users 3 Portigal We help companies discover and act on new insights about their customers and themselves Portigal 4. Interviewing Users. I see people who are less experienced trying too hard to direct their interviewees: “So, would you say that you live a hectic lifestyle?” “Is your network … Everyone can ask questions, right? It has everything from the details and logistics of the preparation to strategies on how to deal with difficult users or slow moving conversations. I've interviewed people as part of the recruiting process and a bunch as they walked out the door. Based outside of San Francisco, he is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. The examples are plenty. Steve Portigal has made a living mastering the art of uncovering hidden insights from customers, and in his latest book, Interviewing Users, he shares his finely honed technique, and it starts with checking your worldview at the door – here's why. Learn how to translate those insights to remote interviews. Interviewing Users : Interviewing is a foundational user research tool that people assume they already possess. This is a fantastic introduction to conducting user interviews, it's very light, easy to read, has good examples to illustrate all points that Portigal is making. What can interviews tell us? Whether you’re new to the practice or a user research veteran, there’s always something to learn. Everyone can ask questions, right? Interviewing users is undeniably one of the most valuable and commonly used user research tools. Yet sometimes we forget that in order to gain the most useful insights, we need to continually practice and develop this skill. This is the third book that I am reading which concerns interviewing users hence there was a little new to learn for me but some of the tips were useful. His articles on culture, design, innovation and interviewing users have been published in Interactions, Core77, Ambidextrous and Johnny Holland. I thought the experience he offers is right in line with what I've been learning. Welcome back. It does provide some examples but they are not something interesting, nor is the practical advice given. ).”. Everyone can ask questions, right? Steve Portigal's personality shines through wonderfully, making the book a pleasure to read. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. Jon Kolko VP, Design, MyEdu & Director, Austin Center for Design. After reading “Interviewing Users” I wanted to share my impressions and thoughts. In his book Interviewing Users, Steve Portigal mentions how he is often asked about surprising things ever learned during fieldwork, and how he always struggles to answer. Allan Chochinov Editor in Chief, Core77 Portigal’s common-sense guide to interviewing is an excellent primer on methods and techniques. Read Free Interviewing Users How To Uncover Compelling Insights Kindle Edition Steve Portigal have. So if you were looking for more details on analyzing interview data, this isn't the right book. Overview My first entry into the Rosenfeld Media books was a hit.Interviewing Users: How to Uncover Compelling Insights by Steve Portigal digs into the world of market research and ethnography. You'll move from simply gathering data to uncovering powerful insights about. Unfortunately, that's not the case. Q: Your book is about interviewing users. As Steve Portigal, author of the book Interviewing Users says,“To learn something new requires interviewing, not just chatting.” Semi-structured interviews lie between the two extremes. You can literally eat, drink and sleep with eBooks if you visit the Project Gutenberg website. I'm currently using this book in a qualitative methods course I'm co-teaching for graduate students in design. Everyone can ask questions, right? Wish I had a chance to do more of this kind of thing. --Allan Chochinov, Editor in Chief, Core77 Steve's book is based on his extensive expertise with qualitative ethnography, and is a must-read for students of design research. Steve Portigal, a fixture on the design research scene and founder of Portigal Consulting, has written a new book titled Interviewing Users. Refresh and try again. Surprisingly, this book is not only a useful guide on how to interview users but also on how to talk to people in your life when you really want to make it about them, not you. Steve Portigal is a principal at Portigal Consulting and an author of the book Interviewing Users (Rosenfeld Media, 2013). This is a good review of key components of a qualitative research study. If you like books and love to build cool products, we may be looking for you. A must-read for both novice and experienced interviewers. Interviewing users is undeniably one of the most valuable and commonly used user research tools. Portigal agreed to answer a few questions for us, and we think you’ll find his answers helpful and enlightening. Allan Chochinov Editor in Chief, Core77 Portigal’s common-sense guide to interviewing is an excellent primer on methods and techniques. However, as someone was originally trained how to interview in the qualitative methods courses that I completed during my public health graduate coursework, I highly recommend this text across academic domains as it covers all the basics in a clear and well-articulated manner. What UX Researchers Can Learn from "Interviewing Users" by Steve Portigal (And How to Apply It to Remote Research) “Interviewing Users” has in-depth advice for in-person interviews. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. We will explore: • Importance of rapport-building and listening • Techniques • Review different types of questions • Why you need to have a range of question types • What type of participants to recruit and how to find them ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨ ). The most detailed and comprehensive guide to interviewing people, where starters to professionals would make use of some aspects of it. New York: Rosenfeld Media. Portigal Consulting founder Steve Portigal speaks at corporate events and conferences. His articles on culture, design, innovation and interviewing users have been published in Interactions , Core77 , Ambidextrous and Johnny Holland . In the following two-part series, Maish and Steve take turns discussing some of … He is the author of Interviewing Users: How to Uncover Compelling Insights and recently Doorbells, Danger, and Dead Batteries: User … People tend to “wing it” and without good interviewing skills, insights may be inaccurate or reveal nothing new, suggesting the wrong design or business responses. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. I read it, absorbed it but it wasn't amazing for my context. Share; Say you’ve narrowed your search down to the top two Overview. Researchers, designers, managers and leaders all benefit from interviewing techniques and tools that enable you to conduct informative interviews with anyone. Interviewing Users: How to Uncover Compelling Insights Released in 2013, Interviewing Users has quickly become a classic, recommended for anyone who should be talking to users. He teaches the importance of learning how to interview users correctly, rather than just “winging it,” in order to get accurate answers to the right questions. I read Steve's book several years ago and it changed how my Product Mgt group conducted contextual interviews. Steve Portigal is among the best-known user experience researchers. by Steve Krug. Interviewing Users: How to Uncover Compelling Insights. Interviews are a qualitative research method. This is a must read for any researcher going out there and exploring other people's behaviors and attitudes in their day-to-day interactions with any given product/service. “Steve knocks one out of the ballpark with the detail and insights he’s captured in this fabulous book. 2013. Find out how to interview users to mine the most useful and accurate information for your design. Goodreads helps you keep track of books you want to read. –Foreword– I was just looking at YouTube in a brave attempt to keep in touch with popular music, and I found the musician Macklemore doing a hip-hop celebration of the thrift store. Interviewing Users: How to Uncover Compelling Insights by Steve Portigal at AbeBooks.co.uk - ISBN 10: 193382011X - ISBN 13: 9781933820118 - Rosenfeld Media - 2013 - Softcover Chapter 8: Optimizing the Interview. Samantha McLaren. If you're entering the world of user testing, I suggest first Read "Interviewing Users How to Uncover Compelling Insights" by Steve Portigal available from Rakuten Kobo. Steve Portigal helps companies think and act strategically when innovating with user insights. Steve Portigal’s fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that’s as inspiring as it is instructive. David Klose. Over the past 15 years, he’s helped all kinds of clients discover new insights about their customers, and his work has informed the product development of music gear, wine packaging, video conferencing systems, corporate intranets, and … Take care of your food, drink, and restroom needs in advance.”, http://rosenfeldmedia.com/books/interviewing-users/, Readers' Most Anticipated Books of December. To that end, I recently sat down with Steve Portigal to talk about his book Interviewing Users. Unfortunately, that's not the case. Steve Portigal's fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that's as inspiring as it is instructive. As someone who’s been in the trenches for decades now running his own successful consultancy, Steve has done a great deal of both ‘interviewing users’ and ‘talking to companies about ethnography.’ Interviewing is a foundational user research tool that people assume they already possess. It has everything from the details and logistics of the preparation to strategies on how to deal with difficult users or slow moving conversations. Steve Portigal’s fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that’s as inspiring as it is instructive. Portigal puts a lot of emphasis on interviewing users, and on doing it the right way. Everyone can ask questions, right? My consulting projects range from weekly coaching to intensive multi-month engagements. This is my Foreword for a new book on ethnographic method from Steve Portigal, Interviewing Users. Unfortunately, that's not the case. Download Ebook Interviewing Users How To Uncover Compelling Insights Interviewing Users: How to Uncover Compelling Insights by Steve Portigal digs into the world of market research and ethnography. That said I would have given this book 5 stars if it wasn't. --Allan Chochinov, Editor in Chief, Core77 Steve's book is based on his extensive expertise with qualitative ethnography, and is … 06/26/2013 05:00 pm ET Updated Dec 06, 2017 I've done hundreds of interviews in my life. Released in 2013, Interviewing Users has quickly become a classic, recommended for anyone who should be talking to users. Portigal Consulting founder Steve Portigal speaks at corporate events and conferences. Steve Portigal, a fixture on the design research scene and founder of Portigal Consulting, has written a new book titled Interviewing Users. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. Think about "Moments of Impact" which isn't really about interviewing but much better for advanced users.. Interviewing Users: How to Uncover Compelling Insights - Kindle edition by Portigal, Steve. Tweet .. ‍. What UX Researchers Can Learn from "Interviewing Users" by Steve Portigal (And How to Apply It to Remote Research) “Interviewing Users” has in-depth advice for in-person interviews. Interviewing Users: How to Uncover Compelling Insights, Getting Ready to Conduct Your Interviews (. Based outside of San Francisco, he is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. I really enjoyed narrative. Definitely keeping it on my recommendation list to fellow designers / researchers. It's practical, it's full of examples, it contains short stories from the field, it also contains opinions from other researches and ... it's short :). Interviewing Users : Interviewing is a foundational user research tool that people assume they already possess. This is in part because of bland curiosity — letting go of all the preconceived expectations and beliefs you might have, and embrace every interview with an open mind. Everyone can ask questions, right? There is only a short chapter on the data analysis and how to make sure your organisation appreciates this type of work. July 9, 2018. I really enjoyed this book. Unfortunately, that's not the case. His book compiles the insights he has gained from decades of conducting ethnographic research into a highly accessible, informative, and … Samantha McLaren. Interviewing Users Steve Portigal. by Rosenfeld Media. To see what your friends thought of this book, Interviewing Users: How to Uncover Compelling Insights, Amazing book about user research. This is a fantastic introduction to conducting user interviews, it's very light, easy to read, has good examples to illustrate all points that Portigal is making. Steve Portigal is a user researcher, sharing his framework, and experience in this eBook, for conducting interviews as part of an overall user research program. Recommended Designing for … USER INTERVIEWS. Not for practitioners, too basic. Read Book Interviewing Users How To Uncover Compelling Insights Kindle Edition Steve Portigal Strengths. Interviewing users is undeniably one of the most valuable and… Interviewing Users: Uncovering Compelling Insights by Steve Portigal on Vimeo Steve Portigal's fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that's as inspiring as it is instructive. His book compiles the insights he has gained from decades of conducting ethnographic research into a highly accessible, informative, and thought-provoking guide. Let’s explore how to work together! Steve Portigal's fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that's as inspiring as it is instructive.