2020 All Rights Reserved, NYC is a trademark and service mark of the City of New York, Regarding emergency repairs in your apartment or in a public space, To schedule general apartment repair appointments, For information about housing applications offices, Your name, address, telephone number, and the name of your development. Complaints can be made anonymously. After nearly a month, NYCHA sent an outside vendor to survey the potential … If when you applied you did not have a Social Security Number you were assigned a unique NYCHA id number beginning with 999. Nycha Self Service Portal. Customer Contact Center (CCC) The CCC is NYCHA's single point of contact for public housing residents, Section 8 voucher holders, and Section 8 landlords. Make a one-time payment or enroll today to set up your secure user name and password, view and pay bills, and see your account status and payment history. + Cancel Submit. Please call our Customer Contact Center at (718) 707- 7771 to ask for your 9 digit NYCHA id number. Siloing NYCHA from the 311 service does a disservice both to NYCHA residents and NYC overall. The new option was launched in January and improves customer service. I have Celsa Ortiz' account numbers if you need further information. *To report building emergencies or schedule routine maintenance repairs: Call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 or use MyNYCHA (on.nyc.gov/mynycha), which are both available 24/7. Legal papers to be served on NYCHA must be served between the hours of 9:00 a.m. and 5:00 p.m. at: 90 Church Street, 11th Floor, New York, NY 10007. ; Delivered high level of service to customers in effort to build upon relationships for future. Information on COVID-19 Zones. Customer service help, support, information. Agency service suspensions/reductions. You may begin your application online at https://apply.nycha.info. Yes, in order to register to use the self service portal you must have a social security number (SSN). The Customer Contact Center is NYCHA's single point of contact for public housing residents, Section 8 voucher holders, and Section 8 landlords. (718) 707 If you do not have access to the internet, you may use one of the free com-puter kiosks located at the NYCHA Customer Contact Centers listed (in the sidebar). *To file a complaint of fair housing discrimination based on race; color; gender/sex/gender identity; religion; national origin; disability; sexual orientation; alienage and citizenship status; age; marital status; military status; partnership status; lawful occupation; lawful source of income; or status as a victim of domestic violence, victim of sex offenses, or victim of stalking or retaliation: Contact NYCHA’s Department of Equal Opportunity (DEO) at 212-306-4468 or deo@nycha.nyc.gov. *If you have already reported mold or a leak in your apartment to NYCHA but are still concerned about mold, leaks, or any associated repairs that have not been completed properly or on time: Contact the Ombudsperson Call Center (OCC) for leaks and mold, which is court-appointed and independent of NYCHA, at 888-341-7152 or ombnyc.com. This comment was posted by ... [NYCHA] Customer Service. Yes, in order to register to use the self service portal you must have a social security number (SSN). Visit on.nyc.gov/Submit-Concern or call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 (and select menu option 7 when prompted). PO Box 19196  Long Island City, NY 11101‐9196, PO Box 19197  Long Island City, NY 11101‐9197, PO Box 19199  Long Island City, NY 11101‐9199, PO Box 19201  Long Island City, NY 11101‐9201, PO Box 1631  New York, NY 10008-1631 Fax Number: 212-306-0710. All Section 8 mail must be addressed to NYCHA and sent to the PO Boxes below. NYCHA and HPD partner with not-for-profit organizations to create affordable homeownership opportunities for for low- to moderate-income New Yorkers. Customer Contact Center Walk-In Locations. The NYCHA Journal website is updated weekly. If you feel your complaint to NYCHA was not addressed properly, you can contact the Monitor by email (monitor@nychamonitor.com) or by phone (347-809-5555 or toll-free at 844-309-6080). Get insight on NYC Housing Authority [NYCHA] real problems. The coronavirus pandemic has killed more than 1,200 New Yorkers who live in the Big Apple's public housing complexes and sickened another 6,600 tenants there, according to a … Trained representatives are on standby 24 hours a day, 7 days a week to handle emergencies and to schedule routine maintenance repairs for Monday through Friday, 6am to midnight. Depending on the nature of the issue, your complaint will be routed to NYCHA’s Compliance Department, Environmental Health and Safety Department, or Quality Assurance Unit. For more information, please read more. 2020 All Rights Reserved, NYC is a trademark and service mark of the City of New York, Learn about all of the rent payment options available to residents, job training and career opportunities for NYCHA public housing and Section 8 residents. The location of the emergency (if it applies): apartment, lobby, hallway, stairwell, etc. Please complete the form below to schedule an appointment. You do not … NYCHA Staff Receive Mayor’s Customer Service Award October 21, 2020 Michael Corwin Comments Off on NYCHA Staff Receive Mayor’s Customer Service Award April 2020 COVID-19 Highlighted The NYCHA Office of the Inspector General is part of the New York City Department of Investigation and independent of NYCHA. Non-Compliance Complaint. Available for PC, iOS and Android. nycha self service. *Bart M. Schwartz was appointed as the federal Monitor to ensure that NYCHA complies with its obligations to provide decent, safe, and sanitary housing. Trained representatives are on standby 24 hours a day, 7 days a week to handle emergencies and to schedule routine maintenance repairs for Monday through Friday, 6am to midnight. If you’ve called NYCHA’s Customer Contact Center (CCC) recently, you may have noticed a new feature that allows you to receive a callback instead of waiting on hold. NYCHA residents can create and manage work tickets for their apartment or public spaces, pay rent, and more. Additionally, NYCHA facilities under the OPMOM structure are currently aiming for a goal of an average repair time of 7 days for any work request, as they feel that the average repair time metric better represents the improvement of maintenance at NYCHA houses, as opposed to the previous measure focused on: the number of maintenance requests outstanding. Please call the CCC at (718) 707- 7771 to ask for your 9 digit NYCHA id number. The Center is named for the late Officer Gerard Carter, who lost his life in the line of duty in 1998. NYCHA residents can call the Customer Contact Center: Regarding em... ergency repairs in your apartment or in a public space Concerning heat and hot water issues To schedule general apartment repair appointments For information about housing applications offices The customer service representatives can assist you better when you provide the following information: Your name, address, … Public housing residents can call the Customer Contact Center at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments. If when you applied you did not have a Social Security Number you were assigned a unique NYCHA id number beginning with 999. One bright spot has been the MyNYCHA app. The most secure digital platform to get legally binding, electronically signed documents in just a few seconds. In 2018, it handled an average of 9.214 calls and 925 walk-in customers each day. By Phone: Monday – Friday, 9AM – … Nycha has maintain the following unlawful process of an unlawful eviction of Kevin Crump on May 1 2018 resulting from retaliation of unreported assault on Mr Crump by two supervisor who failed to report incident on Aug 17 2015. Use the app in English or Spanish. No paid reviews. Type this number in the SSN box. Customer Contact Center (CCC): 718-707-7771. Sincerely, Nancy Ortiz Reply-1 Votes. NYCHA Parking Information. Sem categoria. Since the launch of this application, the number of open tickets has been significantly reduced. Call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 or use MyNYCHA (on.nyc.gov/mynycha), which are both available 24/7. If you’re a public housing resident and have an inquiry or complaint in your neighborhood, you may contact your local Borough Management Office. via computer. Public housing residents can call the Customer Contact Center at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments. One of our customer service representatives will contact you to schedule an appointment. Victims of domestic violence (VDV) are among the groups considered emergency priorities for public housing and therefore have much shorter waiting periods than non-emergency applicants. Consistent with NextGen NYCHA’s goal to transform to a digital organization, the Information Technology (IT) Department created the NYCHA Service Desk application, which was launched in May 2016. *To report or file a prevailing wage complaint related to wages received while employed on NYCHA contracts and performing work on NYCHA sites: Contact NYCHA’s Department of Equal Opportunity (DEO) Prevailing Wage Hotline at 888-NYCHA-PW (1-888-692-4279). Monday - Friday, 8am - … Continue as a guest or enroll. ; Resolved [Type] issues quickly through meticulous research, [Skill] and [Skill]. Automated assistance is also available in Mandarin, Russian, and Spanish. Nenhum comentário em nycha self service. *To report conduct that may constitute a violation of law, or constitute a gross mismanagement of NYCHA rules and regulations, including, but not limited to: Call the NYC Department of Investigation’s (DOI) NYCHA Inspector General Hotline at 212-306-3355 or email either ig@nycha.nyc.gov or NYCHAOIG@doi.nyc.gov. Assistant Superintendent | 06/2018 to Current NYCHA - BROOKLYN, NY. City of New York. City of New York. ; South Plains Garage The South Plains Garage will be under construction 3/1/16 – 3/15/16. The CCC is NYCHA's single point of contact for public housing residents, Section 8 voucher holders, and Section 8 landlords. NYCHA shut off the gas on Oct. 18 when tenants complained of smelling gas. Start a … Here’s what you need to verify your eligibility: NYCHA Account Number (found on your tenant rent bill) Birth Date ; Credit or debit card* Join for $5/month. What Is My Nycha Tenant Number And what this map shows is a color coded. Phone Number: (718) 707-7771; Business Hours: 24 hours, 7 days a week; Staff is available at all times to handle emergencies and schedule routine maintenance repairs for Mon - Fri: 6:00 AM - midnight. 224 Reviews. Did you know that there are several ways to file a complaint about NYCHA? File a complaint to NYC Housing Authority [NYCHA] NYC Housing Authority [NYCHA] Contacts 03/11/2020. Fill out, securely sign, print or email your nycha annual recertification form instantly with SignNow. NYCHA, the Mayor’s Office, DYCD & the NYPD joined to open the Gerard Carter Community Center. You can contact an outside, independent entity…. Read more Apply to be an Open Restaurant. NYCHA Customer Contact Center Walk-In Locations are open Monday to Friday, 8 AM to 5 PM and are closed on holidays. Yes, in order to register to use the self service portal you must have a social security number (SSN). Overall Satisfaction Rating. Read More If you notify NYCHA within 30 days, the lower rent starts right away. Since 1970, The NYCHA Journal has informed and inspired the New York City Housing Authority community - about 600,000 public housing and Section 8 residents and 10,000 employees - with stories and information about new programs, resident accomplishments, upcoming events, and career, health, and educational opportunitites. Language Access Plan helps ensure that our customers have access to our information and services, If you have an interesting story or event you'd like to be covered in, For information concerning the processing of public housing monthly rent payments: 212-306-6776, For more information call the REES Hotline at 718-289-8100, Residents, owners, and landlords may contact our. Please call our Customer Contact Center at (718) 707- 7771 to ask for your 9 digit NYCHA id number. We do not accept walk-in customers without a scheduled appointment. Previous work ticket number (if applicable). Gained valuable insight into various project types through [Skill] and [Skill]. The Walk-in Centers (see below) operate Monday through Friday from 8:00am to 5:00pm. File a complaint at ComplaintsBoard.com. *If you would like to report Potential violations of laws, rules, or regulations; If when you applied you did not have a Social Security Number you were assigned a unique NYCHA id number beginning with 999. Jo jose May 10, 2008. If you are seeking to report a maintenance or repair problem or if you have a question about services or conditions in a NYCHA building, you may contact NYCHA’s Customer Contact Center at 718-707-7771. The number of DOH clean-up orders for lead in NYCHA housing currently stands at 293. see also NYCHA falls behind on lead sweep of public housing apartments DOI works to protect NYC from corruption, fraud, waste, and abuse through investigations that result in prosecutions, recoupment of housing funds, or recommendations for City agency reforms. These include the documentation of the complaint with registered ticket number, and a uniform experience in customer service — albeit a much better experience than currently exists. Bronx, Manhattan, and Queens 478 East Fordham Road (1 Fordham Plaza), 2nd floor Bronx, NY 10458 (Between 3rd Avenue and Washington Avenue) Brooklyn, Staten Island, and Queens 787 Atlantic Avenue, 2nd Floor Brooklyn, NY 11238 The CCC’s trained customer service representatives assist customers with the following services: The customer service representatives can assist you better when you provide the following information: Customer Contact Centers – Walk-In Services. NYCHA Bronx Customer Contact Center 478 East Fordham Road - Bronx The CCC was established in 2005 as a single point of contact for residents that improves the delivery of essential services and enhances the overall customer experience. North White Plains Garage The new 500 space North White Plains Garage is schedule to open on Monday Oct. 5, 2015.