beta. Building Your Own Custom PC Starts Here. Currently, our text customer service is operating during the following times: Monday through Friday, 5:30 AM Pacific Time to 5:30 PM Pacific Time Saturday 8:30 AM Pacific Time to 5:00 pm … ... Newegg does not warrant or guarantee the compatibility of components purchased on Newegg or from using the Custom PC Builder and the Custom PC Builder is not a substitute for product compatibility information from the original manufacturers. Newegg does not accept orders by chat, email, fax or mail. Customer Service. With great prices, fast shipping, and top-rated customer service - Newegg … If you discover concealed damage, stop unwrapping or un-packaging the shipment and notify our customer service department immediately. Customer service departments aren't some kind of monolithic beast. We recommend signing up for UPS My Choice to receive up to date package alerts. 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