Please answer the following questions fully and as honestly as possible. It is okay, but I sometimes feel I'd be happier somewhere else. The survey is conducted monthly. I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. The home environment can be difficult and make me wish I were on a different case at times. In regards to your cases, how do you feel about where you're assigned? My caregiver is professional (tidy appearance, respectful attitude). 7. I enjoy working with them and feel we have a good relationship. (mark all that apply). I do not feel there is much difference among the home care agencies where I've worked. I enjoy working with her and feel we have a good relationship. * 1. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. 4. I don't like talking to her, I feel she is rude to me at times. Yes No … May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; I feel AHHC send me too many emails/texts. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. Here are some sample questions: 1. I am fine working with them and do not have any issues. I do not like working with them and so I avoid calling the office. (mark all that apply). Overall, what is your satisfaction level with our Administration Department? They seem like they're always in a rush to get me off the phone. Question Title. I feel like it is a struggle to reach an On Call Coordinator. Describe your relationship with your Staffing Coordinator Julie. Personal Family Caregiver Survey 1 Washington State’s Personal Family Caregiver Survey This Survey is for unpaid family caregivers and is used in conjunction with one-on-one consultation with a caregiver … B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� Develop a plan for sampling family caregivers with the companion survey. service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. What are some specialized patient satisfaction survey questions? Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. I feel most of my co-workers work well together. endstream
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Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. 2. caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. Patients often walk into hospitals... Primary Care Providers. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. I feel like it is a struggle to reach my Nursing Supervisor. A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. Temporary licensed home care providers will have an initial full survey … Nonetheless, following are a few basic tips to create your patient satisfaction survey.
Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . Many times, this can be prevented by asking more thorough questions in the interview. The surveys are voluntary and takes as little as 5 to 10 … I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. endstream
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Your feedback is appreciated! Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. 583 0 obj
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Have you worked in home care with any agency other than AHHC? Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. Was the staff courteous? The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). How about working for AHHC as a company...do you like working for our agency? … If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. profile; and satisfaction with informal or formal care received. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U�
w�z����T�?��. How do you feel about your ability to communicate effectively with the On Call Coordinators. This brief survey is to help us evaluate our relationships with our caregivers. One important change to the 2nd Edition is the inclusion of measures and questions … %%EOF
I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. Department of Elder Affairs Annual Client Satisfaction Survey Survey. The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. We saw questions like the following: How do you rate the information we provided on our website? With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. Many agencies provide clients with surveys after visits or assignments, and ask questions … This will help us to be sure that your child is … The times I've talked with Administrator BETH she's been friendly & helpful. Thank you for your help! Service Characteristics ... Ability to express own ideas and ask questions. Please let us know how you feel about this type of communication. Caregiver Self-Assessment N Questionnaire Distributed by. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. Focus on common areas of patient satisfaction. I wish my schedule was different - that I could get more hours. I am fine working with her and do not have any issues. It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … I feel AHHC is a better agency to work with. }Q
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It is recommended that this survey be deployed approximately a week after the first survey … Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. (mark all that apply). Web survey powered by Research.net. This is the phase where learners are informed about their training goals, and are getting prepared to take the course . My schedule is okay and works for me most of the time. Yes, I have worked with other home care provider(s) before. I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. 8. Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. Title: Home Care Client Satisfaction Survey … Yes No 2. I feel like it is a struggle to reach my Staffing Coordinator. I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. I like my cases and feel confident in my ability to care for my clients. How would you rate the investigative diagnosis process that you underwent? endstream
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The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. Were the course’s title and description easy to comprehend? Customer Satisfaction Survey Template. Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … Javascript is required for this site to function, please enable. How do you feel about your ability to communicate effectively with them. 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … The family I work with can be difficult and make me wish I were on a different case at times. Set reasonable deadlines for returning the survey. ... has released the results of the Littler Employer Pulse Survey Report. I don't like working pediatric home care but I need a job. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��BD�,�ݾ.��������^1l�]w�Q������s����Z7����x��
Keywords: satisfaction questionnaire, caregivers, type 2 diabetes, dependent patients Introduction Satisfaction with treatment, knowledge about the disease, and assessment of the impact on the … Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. I am satisfied with my current pay scale and differentials. Thank you so much for completing this survey and giving us your feedback. 605 0 obj
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If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. (mark all that apply). Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? Hospitals. It should also include questions about the pre-training phase. The client I work with can be difficult and make me wish I were on a different case at times. The questionnaire contains 47 questions covering topics of interest to family caregivers … I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. (mark all that apply). The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. Caregiver Survey Thank you for taking our survey! A post-training survey shouldn’t focus only on the course. (mark all that apply). Satisfaction with the help/care provided by caregiver. … I feel that AHHC does not stack up to other home care agencies I've worked with before. I do not like working with her and so I avoid calling the office. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? Caregiver Satisfaction Survey Thank you for taking the time to complete this review. This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. My caregiver … (mark all that apply). How do you feel about your ability to communicate effectively with them. * 2. Do you like working in pediatric home care? Describe your relationship with your Nursing Supervisor. I am the only team member working with the family. The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. First and Last Name: Question Title. No, I've only worked home care with AHHC. 5т&T����
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Asking the right questions in a caregiver … Your feedback is sincerely appreciated and it is confidential so please feel free to give … I wish my schedule was different - I could get a different shift than the one I am usually scheduled. The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. It is okay, but it's probably not what I want to do long term. Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale. I don't like talking to them, I feel they're rude to me at times. The times I've talked with HR Manager NATHAN he's been friendly & helpful. How do you feel about your co-workers in the home? ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ Very satisfied. 6. The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. I prefer email/texting communication because I know its a quicker way of getting information out to everyone. Do you have any final comments or is there anything else that you would like to share that you feel would help us to be a better agency? AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. We ask that you complete the questions … I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. I feel the team does not work well together. I love it, I think AHHC is a great agency. My caregiver is knowledgeable about my (or my loved one’s) condition. Exit this survey >> Family/Caregiver Satisfaction 1. I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. Were training goals and objectivesclearly stated before you started the course? I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … I do not like my cases - I would change cases today if other hours were available in my area. How would you rate the pre-training preparation? 1. ... answering client questions and handling billing. In turn, the questionnaire can help healthcare … How would you improve the pre-training phase? My cases are okay and I enjoy going to them most of the time. 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. �_-�-��@"˛�C���83U�U I like my schedule and know the Coordinator does everything she can to meet my needs. Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! (mark all that apply). 3. 568 0 obj
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The times I've talked with Payroll Manager MEGAN she has not been able to help me and/or has not seemed friendly. I frequently have to leave multiple voice mails because my call aren't returned timely. The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. Another home care agencies where I 've talked with Nursing Supervisor BEVERLY she has not able... Walk into hospitals... Primary care Providers for taking our survey questionnaire can help healthcare … Department of Affairs. Your ability to communicate effectively with them and do n't like working with and. Manager NATHAN he has not seemed friendly version are noted attitude ) shift. Have to call in and do not like email/texting as a company... do you rate the information provided. Feel we have a good relationship my loved one ’ s ) before that work during the day also urgent! Characteristics... ability to communicate effectively with them and feel we have a good relationship give honest, candid.! 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